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Software Documentation

Your technology project is a valuable asset. To realize its full potential, users should have clear and accurate instructions in how to properly use the system's features. Administrators need a quick reference for completing chores, particularly complex operations, or those tasks performed only occasionally. New developers need a meaningful, accurate system roadmap to quickly bring them up to speed when system maintenance occurs. After being assigned to other projects for a time, staff once intimately familiar with a system, eventually may find the finer details fading from memory . Good documentation can help; Productive Technology's skilled technical writer can create or enhance a system's manuals, user guides, and other technical documents.

User Manuals

Combining screenshots, diagrams, examples, and clear written instructions, a user manual can significantly shorten the learning curve users experience with a new software system. Manuals are good supplements to instructor-led training, and provide convenient study material for users, when they are away from the computer. With years of technical writing, combined with hand-on system development and training experience, Productive Technology's technical writer is uniquely suited to assist you with your technical document needs.

Administrator Guides

Written with skilled IT staff in mind, an administrator guide gives a quick "how-to" for common tasks to enhance staff productivity. These guides also serve as a reference manual for troubleshooting purposes or when technical staff needs an in-depth understanding of a system's design, architecture, data, and interactions with other systems. Written by technical writers with systems administration experience, Productive Technology delivers the technical documents you need at a reasonable cost.

Online Documentation

Many documentation scenarios are well-suited to online help. Web-based applications usually incorporate help systems into the application website. Desktop applications often provide on-line help in addition to conventional manuals, or in place of them to reduce documentation costs. The interactive nature of web-pages is an ideal environment for a comprehensive help system. Weblogs and bulletin boards provide easy-to-administer interactive, up-to-date help systems for many organizations. Productive Technology's consultant can help you set up any of these forms of online help in a cost-effective and convenient manner.

Windows Help Files

Desktop users expect good help systems integrated into their desktop applications. Windows provides an excellent set of tools to create help systems and display help topics within applications. Context-sensitive help is particularly nice for users, when implemented correctly. Productive Technology's consultant is experienced with the Windows help system, and can advise you on the options, benefits, and costs of various help strategies.